April has helped us plan 2 trips, one to Mexico and one to Ireland. She was so patient and easy to work with, even when we requested changes at the last minute. She picked great hotels and made sure every detail was taken care of. I would definitely work with April again.
— -Kate V., Cumming, GA
While I surely miss the blue waters and the ocean breeze, it is good to be home. I just wanted to give a shout-out to our travel agent, April Hale Hicks of Family Memories Travel. April did so much more than just book our trip. She walked me through every detail of planning our vacation, just like she did for our previous Disney trips, and answered my many tedious questions. Most of all, we would have been absolutely LOST without her when our first flight got delayed in Atlanta, causing us to miss our connecting flights. She got on the phone for me and arranged new flights. When American Airlines put us two separate rooms in a not-so-nice hotel in Miami, she had a van come pick us up and take us to a much nicer condo. April corresponded with Beaches and arranged our stay to accommodate the delays, fixed our return flights, and called the hotel where our SUV was parked to make sure they knew we would be an extra day. She kept me updated on what our vacation insurance would cover (never will I travel without it again!) She kept in touch with me the whole trip, including making sure we made it in last night before she went to bed. I didn’t feel like she was just doing a job or being a travel agent. I felt like she loved us and wanted the absolute best for us! If you are ever in need of the services she provides, I hope you will trust me and choose April!
— T. Kittrell, Northport, AL, Beaches Turks and Caicos
April and her company has managed three group trips for my bands to Disney. Every trip was meticulously planned and her customer service is world-class. Her knowledge of Disney was a key factor in using her company for our trips. She is truly a Disney expert. I give April and her company the highest recommendation for group or individual travel.
— A. Poor, Cumming, GA, South Forsyth Middle School Band
Just returned home from an all inclusive extended weekend in Cancun. I was beyond impressed with the regular communication leading up to the trip, our accommodations that were prepared for us were amazing... and we didn’t even have to worry about transportation to and from the resort. Talk about a relaxing vacation! We will definitely be using them next time we travel!!! Thank you for making our trip memorable.... without the the typical stress of planning!
— K. Capps, Kansas, Riviera Maya, Mexico
April did it again! Last summer she did an awesome job with our family trip to Disney and this time she took it to the next level managing reservations for such a large group to Festival Disney at both the resort and the parks!!!
— R. Saha, Cumming, GA. Walt Disney World
April at Family Memories Travel coordinated the journey to Australia for our family. We were traveling over Christmas and New Years. Planning was made especially challenging by our Australian family members joining us in country for travel to destinations around Australia. Our trip was wonderful and we were all able to enjoy the holiday without the worry of all the travel details. April thought of some details we didn’t even consider, which made us so happy to have chosen a travel agent. Expectations exceeded.
— S. Smithee, Cumming, GA, Australia
THANK YOU SO MUCH for all you did with our Disney vacation! We had a blast! Everything was perfect! The resort, the dinners and everything on the itinerary was just dead on. Marlee had the time of her life and so did we. For a short week, we forgot about everything in our lives and just had family fun in a place of magic. I know you work very hard putting these trips together, and we just appreciate all you did. Thank you very very much!
— B. Haines, Birmingham, AL, Walt Disney World, Florida
The trip was awesome! Thanks so much for the flowers and chocolate dipped strawberries. Flowers stayed good until the last day and the strawberries were delicious. Travel went well. Slight change on the connecting flight to Bham coming home. Gave us time to eat supper, though, so it was okay. We had a great time. Highly recommend this trip/ship to anyone.
— S. Brown, Tuscaloosa, AL, Alaskan Cruise, Celebrity Solstice.
Tammy and I want to thank you for all the help and advice you gave us for our trip, IT WAS AWESOME!!!!! We have 1 very large formal complaint though, and it’s all your fault…we feel that you did not adequately warn us about Ohana. OMG that was good stuff, and the food just kept coming. We had a great week, and absolutely loved it, THANK YOU.
— J. Robison, El Reno, OK, Walt Disney World, Florida
The task of planning a family trip to Disney World seemed daunting until we discovered Family Memories Travel. April put everything together in an easy to follow plan and made sure we didn’t miss anything on our list. We had never stayed on Disney property and found it surprisingly affordable with an agent. Thanks to the knowledgeable & enthusiastic April, we had a fun and stress-free family adventure. Not only did we get to see Disney World, but also Legoland Florida.
— S. Smithee, Cumming, GA, Walt Disney World, Florida
Well, we have returned from a great trip — thanks to you! And we were completely surprised by a delicious shrimp platter when we arrived on the ship. Thank you for all of your planning and for the special treat. We enjoyed it all.
— M. Archer, Knoxville, TN, Hawaiian Cruise, Pride of America.
We did an air tour, a land tour, and a sea tour. Gorgeous stuff…. April lined everything up for us. Took care of all the details and folks were waiting on us at every stop. Everything from all the details went like clockwork.
— B. Schmidt, Northport, AL, Maui and Oahu, Hawaii
I just wanted to email you and let you know that we really had a great time on our Honeymoon. The resort was soooo nice and the service and food was excellent. We are already talking about going back there as well as some other trips. I wanted to thank you for recommending it and all of your help. Everything was great and I’ll be referring your card to my other friends who like to travel as well...
— B. Shorter, Birmingham, AL, El Dorado Royale, Riveria Maya, Mexico.
First, thank you sooooo much for our Anniversary present that was delivered to our cabin right after we got there! Those strawberries were fantastic!!! It really helped to start off our special trip on a high note. Our cabin was very nice and wonderfully large so we were both happy with it. Thank you again!!
— M. Morgan, Birmingham, AL, Freedom of the Seas, Eastern Caribbean.
Just wanted you to know that we had a WONDERFUL time in Jamaica! It was beautiful and relaxing and just what we needed before we head back to school tomorrow! Thank you for planning and organizing such a wonderful vacay for us. We appreciate it!
— D. Jones, Northport, AL, Beaches, Ochos Rios, Jamaica
April was very easy and pleasant to talk with. She intently listened to our ideas of what we wanted for our trip and came up with several destinations and lodgings that would handle our requests that were within our price point. She was very professional and we felt very confident with her experience in the industry. She offered good advice and was very flexible whenever we added additional travelers and/or changes. She even told us about available excursions at our resort and scheduled them for us.
— Gail, B., Suwanee, GA